• Support Hotline cannot be reached
    Aug 11, 10:49 BST Resolved – This incident has been resolved. Aug 11, 10:25 BST Identified – Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452947421.We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
  • Website Builder Maintenance
    Aug 6, 12:00 BST Completed – The scheduled maintenance has been completed. Aug 6, 08:00 BST In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 4, 11:05 BST Scheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a […]
  • Planned Server Network Switch Update
    Aug 6, 00:00 BST Completed – The scheduled maintenance has been completed. Aug 5, 21:00 BST In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 4, 16:03 BST Scheduled – We will be carrying out planned maintenance to update several network switches. During this window, affected customers may […]
  • Important: WordPress security vulnerability
    Jul 27, 09:15 BST Update – We are continuing to monitor for any further issues. Jul 23, 23:20 BST Update – We are continuing to monitor for any further issues. Jul 23, 10:53 BST Update – We are continuing to monitor for any further issues. Jul 23, 09:50 BST Update – We are continuing to […]
  • Website Builder Maintenance
    Jul 23, 12:00 BST Completed – The scheduled maintenance has been completed. Jul 23, 08:00 BST In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 22, 11:28 BST Scheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a […]
  • Some websites may be inaccessible
    Jul 17, 19:35 BST Resolved – The issue has been resolved. Jul 17, 17:23 BST Identified – Some customers may be experiencing issues accessing their websites.
  • Control Panel is unavailable
    Jul 14, 11:20 BST Resolved – The issue has been resolved. Jul 14, 11:09 BST Investigating – During this time, configurations in some areas of your control panel may be unavailable.
  • Critical – Outbound Mail (SMTP) Service Unavailable
    Jul 10, 18:41 BST Resolved – The systems are stable and all services are functioning normally again. Jul 10, 17:50 BST Update – We are continuing to work on restoring these features (services). Jul 10, 13:57 BST Update – We are still working on resolving the technical issue. Jul 10, 11:59 BST Update – We […]
  • Cloud Panel and Server Provisioning unavailable
    Jul 10, 06:39 BST Resolved – The issue has been resolved. Jul 10, 04:06 BST Monitoring – The CloudPanel is now working. Jul 10, 01:15 BST Identified – Due to an incident at one of our datacentres certain services are currently unavailable. In particular, the CloudPanel is offline and provisioning of new Cloud servers will […]
  • Website Builder Maintenance
    Jul 9, 12:00 BST Completed – The scheduled maintenance has been completed. Jul 9, 08:00 BST In progress – Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 8, 10:50 BST Scheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a […]