• Sending email to Microsoft-hosted email addresses may not be possible
    Feb 26, 12:23 GMTResolved – The issue has been resolved. Thank you for your patience and understanding.Feb 24, 16:12 GMTMonitoring – We apologise to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.Feb 19, 17:54 GMTUpdate – We have eliminated the disruption for […]
  • Service Outage – Webmail Unavailable
    Feb 24, 21:08 GMTResolved – The issue has been resolved.Feb 24, 20:49 GMTIdentified – We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.
  • Email Delivery Issue – Yahoo and Sky Mail
    Feb 10, 10:05 GMTResolved – This incident has been resolved.Feb 9, 11:41 GMTUpdate – Most email traffic is now flowing as expected. We are in the final stages of unblocking the remaining servers to fully resolve the issue for all users.Jan 30, 05:25 GMTUpdate – We are addressing the issue as quickly as possible. We […]
  • Mail Infrastructure Update: Client Settings
    Feb 9, 11:55 GMTResolved – This is now resolved.Jan 21, 13:32 GMTIdentified – Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity.If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from […]
  • Website Builder Maintenance
    Feb 5, 12:00 GMTCompleted – The scheduled maintenance has been completed.Feb 5, 08:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 3, 15:39 GMTScheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the […]
  • Sending email to Microsoft-hosted email addresses may not be possible
    Jan 28, 11:48 GMTResolved – This incident has been resolved.Jan 27, 21:10 GMTUpdate – Our technicians are actively working to resolve the issue. Thank you for your patience and we apologize for the inconvenience caused.Jan 27, 11:01 GMTIdentified – Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of […]
  • Website Builder Maintenance
    Jan 22, 12:00 GMTCompleted – The scheduled maintenance has been completed.Jan 22, 08:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 19, 18:48 GMTScheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the […]
  • Outgoing Email from Shared Hosting Not Sending
    Jan 22, 11:56 GMTResolved – This incident has been resolved.Jan 21, 02:06 GMTUpdate – We are continuing to work on resolving the technical issue. We apologise for the inconvenience caused and thank you for your patience.Jan 20, 03:19 GMTUpdate – We are still working on resolving this issue. More information will follow soon.Jan 19, 17:13 […]
  • Greater hold time in our Hotline
    Jan 20, 06:18 GMTResolved – The disruption affecting the Support Line has been resolved. It is now functioning normally again.Jan 20, 05:45 GMTIdentified – An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during […]
  • Greater hold time in our Hotline
    Jan 19, 11:36 GMTResolved – This incident has been resolved.Jan 19, 10:40 GMTUpdate – Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.Jan 19, 09:40 GMTIdentified – An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater […]