- Dec 2, 15:16 GMTResolved – The issue has been resolved.Dec 2, 11:43 GMTUpdate – We are still working on resolving the technical issue.Dec 2, 08:50 GMTIdentified – We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. […]
- Nov 27, 12:00 GMTCompleted – The scheduled maintenance has been completed.Nov 27, 08:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 24, 16:06 GMTScheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the […]
- Nov 26, 14:33 GMTResolved – The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.Nov 26, 14:18 GMTIdentified – Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use numbers 01452 947424 (for sales) and 01452 947421 (for support).We apologize for any inconvenience […]
- Nov 25, 22:30 GMTCompleted – The scheduled maintenance has been completed.Nov 25, 22:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 25, 09:07 GMTScheduled – Six of our Cluster Hosting servers will experience a brief outage tonight. This is not expected to be more than a couple of […]
- Nov 13, 12:00 GMTCompleted – The scheduled maintenance has been completed.Nov 13, 08:00 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 11, 09:57 GMTScheduled – We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the […]
- Nov 12, 11:15 GMTResolved – This incident has been resolved.Nov 12, 10:32 GMTIdentified – We are investigating login issues affecting our hosted Microsoft Exchange platform. Customers attempting to log in using the URL https://webmail.livemail.co.uk/ will receive an error. Our Exchange administrators are working to resolve this critical incident now. For the meantime, you may use […]
- Nov 10, 08:09 GMTResolved – This incident has been resolved.Nov 7, 11:14 GMTInvestigating – When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience. […]
- Nov 7, 08:59 GMTResolved – This incident has been resolved.Nov 6, 14:37 GMTInvestigating – When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience. […]
- Nov 5, 10:30 GMTCompleted – The scheduled maintenance has been completed.Nov 5, 08:30 GMTIn progress – Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 4, 16:39 GMTUpdate – We will be undergoing scheduled maintenance during this time.Nov 4, 16:39 GMTScheduled – We will be performing some maintenance on the standard email […]
- Nov 4, 17:15 GMTResolved – Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email.We appreciate your patience and understanding.Nov 4, 07:48 GMTInvestigating – Customers may experience longer wait times than usual due to severe […]